WESTLAKE VILLAGE, CALIF. — J.D Power and Associates, the market research firm, said consumers are largely happy with the performance, features, styling and price of their major appliances.According to the results of its 2007 Major Home Appliances Study, only one in 10 consumers report some kind of problem with their major appliance during the first two years of ownership, and many of those problems can be resolved by following instructions in the owner’s manual or on the manufacturer’s web site. Relatively few problems actually require a service visit, the report said.Top satisfaction scores went to Bosch in dishwashers, Maytag in freestanding ranges, GE in built-in cooktops and wall ovens, Whirlpool intop-mount refrigerators, Samsung in side-by-side and French door fridges, Kenmore in O-T-R microwaves, GE in countertop microwaves and LG in washers and dryers.The study was based on 22,637 responses from consumers who purchased one or more new major home appliances through a retail store, their new-home builder, or received one through other means (such as a gift) during the previous 24 months. Customer satisfaction was measured based on performance in six factors: operational performance (including how well the appliance functions, noise level and energy efficiency); operational features (such as the number of settings available and appliance capacity); ease of use; styling and feel; price; and warranty.
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Thermador’s Freedom Collection Refrigerators and Freezers
The Freedom Collection features counter-depth 24” and 30” fresh food columns, and 18”, 24” and 30” freezer columns, including dispenser freezers. Additionally, the industry’s first fully integrated and flush-mounted three-door 36” bottom-freezer, as well as a two-door version, are available within the collection. Unique 18” and 24” wine preservation columns have see-through glass doors and an interior that can hold up to 98 bottles of both red and white wine in two separate temperature zones.
As a result of its ingenious design and flexibility, the Freedom Collection recently was awarded with a 2007 Platinum Award for Design Excellence (ADEX) from Design Journal and Gold Award from Appliance Design Magazine’s Excellence in Design Awards. Other notable distinctions include a prestigious 2006 American Kitchen and Bath Award from Home Magazine, and a 2006 Merit Award from Kitchen and Bath Business’ Product Innovator Awards. The Collection was also awarded with honorable mention in the 2007 Woman’s Day Specials Best New Product (KB) Awards.
Each Freedom column has its own compressor and evaporator to eliminate odor transfer and air exchange between the refrigerator and freezer – sometimes a concern with traditional models – and perfectly regulates the interior temperature with a variance of only 1.5 degrees. When combined, this system preserves “market fresh” foods longer. The collection is available in stainless steel or can be matched to existing kitchen cabinetry for a seamless, fully integrated look.
“You have the total freedom to design your kitchen any way you want with Thermador’s new column refrigeration. For example, you can place different sized fresh food and freezer columns side-by-side, or put the fresh food column adjacent to the sink for convenient access to your fruits and vegetables. The freezer can then go on the opposite side of the kitchen, right next to your oven, for easy thawing and cooking,” said Chuck Bryant, senior refrigeration product manager. “To preview all the different types of configurations you can have, we developed a special interactive software program that’s currently available online at Thermador.com for consumers and designers to plan their layouts featuring the Freedom Collection.”
In addition to the infinite design possibilities, Thermador’s Freedom Collection offers an unrivalled assortment of exclusive features, including:
The unique Freedom® Hinge allows all the columns to be fully flush mounted to cabinetry – without sacrificing accessibility to the interior and the full extension drawers. In fact, the hinge opens the column doors up to an amazing 115 degrees. It can also accommodate a variety of custom panels up to 220 pounds in total door weight.
No longer will you have to unload a shelf to gain extra interior space. The fresh food column’s motorized Liberty ShelfT™ conveniently moves a fully loaded shelf of up to 22 pounds with the simple touch of a button. Also available on bottom-freezer models.
The FreeFlowTM Air System (fresh food column) results in superior temperature regulation and air distribution that helps keep “market fresh” foods longer. Cool air continually travels the length of the column door, ensuring that these items are just as cold as those on the interior shelves. A carbon air filter also absorbs any unwanted odors for fresher and more hygienic food storage.
The freezer’s FreeFlow™ Ice System regularly rotates the filtered ice in the icemaker to avoid clumping, while the UltraClarity™ Water Filter dispenses crystal fresh ice and water. The external dispenser also features an exclusive pull-down flip tray that accommodates pitcher-size containers to facilitate bulk amounts of ice or water. The Luminous Light System™ features bright halogen light towers and spotlights that fully illuminate foods, so everything can be clearly seen while creating a beautiful interior look.
Rounding out these industry exclusives are a number of additional performance features, including a convenient digital display that allows for precise temperature adjustments; multiple specially-insulated compartments that keep delicate and perishable foods fresher, longer; and an adjustable toe-kick that can range in height between 4-7 inches.
The entire Freedom Collection is ENERGY STAR® qualified and is among the quietest refrigeration units in the built-in category. Models are available with an MSRP of $2,899-$6,999; wine columns have an MSRP of $3,899-4,399.
Vornado Trust to Pay $500,000 Civil Penalty for Failure to Report Defects and Hazards with Electric Heaters
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission (CPSC) announced today that a liquidating trust acting on behalf of a now-dissolved manufacturer of heaters has agreed to pay the government a $500,000 civil penalty. The penalty settles allegations that Vornado Air Circulation Systems Inc., formerly of Andover, Kan., failed to report in a timely manner incidents of fire and overheating from defective heaters. In August 2004, CPSC and Vornado announced the recall of about one million portable electric heaters.
From January 1993 through February 2004, Vornado received more than 300 reports of units overheating, melting, smoking, or catching fire. The firm failed to report these incidents to the CPSC in a timely manner. Vornado finally reported the incidents to the CPSC in February 2004, but only after information was requested by the Commission staff.
Federal law requires firms to report to CPSC immediately after obtaining information reasonably supporting the conclusion that a product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of serious injury or death.
“The law is clear and exists for a reason,” said CPSC Acting Chairman Nancy Nord. “Any delay puts consumers at greater risk. The quicker we know about a dangerous product, the faster we can act to protect consumers.”
In agreeing to settle the matter, the liquidating trust denies that Vornado violated federal law.
Is the Washer Eating Your Socks? -Missing Socks Form One of Life’s Little Mysteries
Two socks enter the washer. Two socks exit the dryer.
As household tasks go, what could be simpler? A pair of socks goes from drawer to feet to dirty clothes to washer and dryer and back into the drawer.
Of course, anyone associated with a social group that faintly resembles a family knows the truth. Socks do disappear. Virtually every residence in the free world has a drawer, pile or basket of mismatched socks. Millions – no, billions – of socks drift aimlessly without mates.
“Washing machines and dryers eat socks,” says my wife of 27 years, who oversees the laundry in our seven-person family. There are other theories, of course. Sock heaven is one. A Bermuda Triangle for socks is another.
For whatever reason, our family’s mismatched-sock pile grows and grows, like an expanding cotton-blended Blob. Two or three times a year we try to match socks. Far too often, they remain alone, sentenced to the rag pile, one wipe closer to the garbage.
Today, sock sales in the U.S. are about $4.9 billion annually. Perhaps because I seem responsible for about a $1 million of those sales, I just lose it over mismatched socks. As frustration builds, I erupt, like any normal, sock-wearing person.
Once, when my daughter Allyson was playing competitive soccer, her black game sock came back from the wash inexplicably partnered with one of my black dress socks. When I put them on, the sports sock reached my knee; the dress sock climbed past my ankle. “Who in their right mind would put these two socks together?” I shouted in a rage.
My wife, returning clean clothes to drawers at the time, answered: “If you don’t like how we do socks, you can do the laundry.” By emphasizing “you” and modifying “laundry” with a word unsuitable for print, my wife revealed to me for the first time that she is truly capable of murder.
Since no matches existed for these black socks, they, too, were exiled to our pile.
“I share your pain,” says Gail Hammond-Gibson, who manages the laundry in her Long Island Freeport household of four that includes husband, Bill, daughter, Nowell, 15, and son, Julian, 13.
The family has a bag of lonely, single socks. “The problem is the bag of mismatches is larger than our supply of good socks,” she says.
Although she has no proof, she wonders if socks are made specifically to disappear, or whether there’s a conspiracy between the weavers of socks and appliance manufacturers. “It’s all about buying new socks,” she says.
Hammond-Gibson’s son seems to be the only family member who has a plan for keeping his socks together; he folds the tops of one open end into the other. “At least they get to the washing machine paired up,” mom says.
The youngster is on to something, says Audrey Reed-Granger, a marketing and public relations executive at Whirlpool, a Michigan-based manufacturer of appliances. The journey from hamper to laundry room is fraught with danger for socks.
Contrary to popular opinion, washers and dryers do not eat socks, Reed-Granger says, and she insists there is no conspiracy between the hosiery industry and the appliance manufacturers.
There are logical explanations for single-sock phenomena. First, Reed-Granger says, most socks do not make it to the washer in pairs. “Boys shoot dirty socks into hampers like they’re shooting basketballs,” she says, “so socks end up behind furniture or under the bed.”
Then she asks me if I’ve ever followed my wife as she carries a load of clothes to the washer.
I reluctantly admit that my wife often leaves behind a trail of single socks, T-shirts and unmentionables.
“The logic is based on research by Whirlpool’s Institute of Fabric Science, which studies how consumers use things like washers and dryers. The institute also claims static cling causes socks to divorce. Even when a pair gets through the washer and into the dryer, static cling can split them up. A single sock can be swallowed by a pillow case or a pant leg, which hints of textile cannibalism.
“The laundry room has been unfairly identified as a Bermuda Triangle for socks,” Reed-Granger says. “But, really, it’s not the fault of the room or the machine. It’s you.”
Well, not me. And certainly not Mary Ellen Zimmermann of Kings Park. After 20-plus years of laundry, she knows exactly why socks go single: “They escape to sock heaven.” If you were a sock, she asks, wouldn’t you be looking for greener pastures?
Reed-Granger understands.
“Before joining Whirlpool, I had a lot of missing socks, too, and I thought I was going crazy.”
One solution is using mesh laundry bags, which keep socks together before they reach the laundry room, Reed-Granger says.
Experts like author Linda Cobb, the self-professed “Queen of Clean,” says clips and rings – sold as SockCops and SockPro and designed to link single pairs as they wash and dry – also prevent socks from disappearing. Reed-Granger prefers the mesh bags, because she says such plastic items could loosen and potentially damage the appliances.
To heck with bags and organizing clips, scoff those who launder regularly. Especially those who have large families. Bags, clips and rings are too much work. Plus, deep down, they are true believers in the household legends of sock heaven and sock-munching appliances.
Again, Reed-Granger understands. So much so that she grudgingly reveals there is a rare – an extremely rare – opportunity for a washing machine to gobble up a sock.
Under the lid of the traditional machine is a gap between the tub and the drum, Reed-Granger says. “You have to really, really overload a top-end machine, so when the cycle starts, a small item could be flipped up into that gap and be lost.”
To those who toil under mountains of grimy clothes, all the while haunted by the ghosts of single socks, it finally makes sense. “What did I tell you?” my wife says.
Recall: Glue Guns by Dollar Tree Stores Due to Fire, Burn and Shock Hazards
Name of Product: Crafters Square Hot Melt Mini Glue Guns
Units: About 253,000
Retailer: Dollar Tree Stores Inc., of Chesapeake, Va.
Importer: Greenbrier International Inc., of Chesapeake, Va.
Hazard: The recalled glue guns can short circuit, causing the gun to smoke and catch fire. This poses fire, burn and shock hazards to consumers.
Incidents/Injuries: Dollar Tree is aware of seven incidents in which these glue guns short circuited resulting in two injuries, including electrical shock and burns.
Description: The glue guns dispense hot glue and are intended for craft projects. The recalled glue gun is black with a yellow trigger and is approximately 4 1/2 inches from the back of the gun to the tip. Attached is a 44-inch electrical cord. “Crafters Square” and product number 818261-72 or 818261-75 are located on the guns’ packaging.
Manufactured in: China
Sold at: Dollar Tree, Dollar Bill$, Dollar Express, Greenbacks, Only One $1, and Deal$ stores nationwide from February 2007 through August 2007 for about $1.
Remedy: Consumers should immediately stop using the recalled glue guns and return them to the store where purchased for a full refund.
Consumer Contact: For additional information, contact Dollar Tree Stores Inc. at (800) 876-8077 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm’s Web site at www.dollartree.com
Home Appliance Efficiency to Improve Under New Energy Bill
Here’s some news from appliancemagazine.com about saving energy and how the appliance industry is working to make some changes.
In late December, President Bush signed into law the “Energy Independence and Security Act of 2007,” a comprehensive energy bill that includes several historic provisions supported by the Association of Home Appliance Manufacturers (AHAM) to dramatically improve energy efficiency and maintain federal preemption for home appliances in the United States.
The enacted legislation codifies an agreement between industry and energy and water advocacy organizations to establish the strictest federal energy efficiency standards to date for residential clothes washers and dishwashers and for the first time ever, will also include national water limit requirements for these products. The law also sets energy standards for dehumidifiers and requires the U.S. Department of Energy (DOE) to consider revisions of current refrigerator energy efficiency standards.
The new energy and water standards will result in a savings of up to 3.3 Quads of energy and nearly 11 million acre feet of water over 30 years, equivalent of more than 2 1/2 years of domestic water use in the United States. The set of standards will save consumers up to $14.7 billion in utility payments.
AHAM was also instrumental in crafting language included in the law that establishes a product specific approach to defining and regulating standby power in major home appliances focusing on overall appliance energy consumption. “AHAM is pleased with the enactment of this comprehensive energy bill” said AHAM president Joseph M. McGuire. “The law demonstrates once again that home appliances are in the forefront of energy efficiency and provide real solutions for consumers wishing to do their part to save energy and protect the environment. Legislation still pending in Congress, when enacted, will supplement these appliance standards with tax credits to manufacturers to produce “super efficient” products making upgrading home appliances the most cost effective step a consumer can take to save energy.”
Refrigerator Drawers Handy and Expensive
Many of us could use the space an extra refrigerator in the kitchen would provide. I have a spare freezer in the garage, but when I’m cooking for holidays or other large gatherings, my large fridge bursts to overflowing. I have even stored food for neighbors who have the same dilemma.
If you don’t need a lot of storage space and can spare a cupboard or two, a refrigerator drawer might be right for you. A refrigerator drawer is just what it sounds like- a fridge that fits under the counter and pulls out like a drawer. They can be installed near a prep sink, making them just right for fresh produce.
At consumerreports.org , they offer a complete look at some brands, pointing out both pros and cons.
Refrigerator drawers provide not only additional storage space but also some conveniences. If you have young children, for example, you can stow snacks in an easy-to-access spot. Or, when you’re prepping for that big dinner party, you can keep your fresh ingredients at hand. And on the KitchenAid Superba ($2,500), you can place one drawer at a standard refrigerator temperature and the other at a “pantry” setting of up to 60° F. This would allow you, for example, to chill beer, white wine, and other beverages for your gathering in the bottom drawer and store root vegetables in the top. (All five tested models have two drawers.)
Other upsides are on the design front. Refrigerator drawers don’t eat up much floor space: On average, the units we tested are 35 inches high (they’ll fit below a standard-height counter) and 24 inches deep (matching the standard depth of base cabinets). Three models are 24 inches wide (same as a typical dishwasher), the other two, 27. And, as with many other fridges, they can fit in with the kitchen décor. All five models are available with a stainless-steel look, and the Sub-Zero 700BR ($3,200) can be fitted with a panel to match the finish of cabinets.
But you’ll pay dearly for those limited benefits. The tested models cost an average of $2,500 (prices range from $1,800 to $3,200) for what we measured as only about 4 cubic feet of usable fridge capacity (none of the models has a freezer). What’s more, while fridge drawers cost little to run (about $32 to $42 a year), they’re far less energy-efficient than any type of full-sized refrigerator in our Ratings, scoring poor in our calculations. Some other drawbacks: The Marvel 60RD ($2,500) has no bins, dividers, or shelves, and its controls are inside the top of the front frame, requiring you to open the top drawer much of the way to access them. And the U-Line Echelon ($2,500) is not equipped with an on/off switch. To unplug the unit, you need to pull the fridge out from the wall. So far, we lack repair data for refrigerator drawers.
A different solution to the problem, though possibly not as attractive, is to purchase a small freestanding refrigerator, or even a portable one that can be plugged in on an as-needed basis.
Or, there’s always the neighbors…
Bosch NES Electric Cooktop = Easy Cleaning
If you hate cleaning around knobs, the Bosch NES electric cooktop could be the cook top for you. It solves that fussy work with one dial, the mTwisT. This removable dial, held in place by a magnet under the ceramic glass, does it all. Select an element on the touch-through glass panel, then rotate the dial to set the power level via magnetic flux. Move the knob, turn again and set the power for the next element. To clean, lift the dial, wipe the smooth expanse of glass, and return the dial to its magnetic home — or, store the dial to lock the cooktop.
Specifications:
• mTwisT™ magnetic touch-and-turn control
• Three dual-zone elements provide ultimate flexibility for cookware
• Ceramic glass cooking surface is stylish, durable and easy to clean
• UltraSpeed™ ribbon elements respond 65% faster than conventional types
• Keep warm feature on all elements for keeping cooked food warm
• Hot surface indicators show when an element is hot to the touch
• Can be installed over a Bosch built-in oven
• 5 heating zones
We found this for as low as $960.00, but it usually retails for about $1000.00.
This sounds great as far as easy cleaning, as long as you want an electric cooktop. It also is a simple way to childproof the kitchen. Just be sure not to misplace the knob.
Nutone Door Answering System
If you need hands-free security and media access in a compact unit, Nutone’s drop-down monitor will fit neatly under your kitchen cabinets. The system comes with one camera. A second camera (either recessed or surface-mount) can be added to monitor the back door. Lower the color LCD panel to watch cable TV with the integrated cable tuner, enjoy your favorite music, or access the morning news on its AM/FM radio. Answer and make telephone calls from its hands-free speakerphone.
Specifcations:
- Includes a surface mount door camera.
- Dimensions: 11-13/16″ x 2-13/16″ x 11-5/8″
- 7″ color LCD monitor
- Three-note door chime
- IR remote control.
- Digital, local voice message recorder
- Digital clock with alarm
Microwave in a Drawer
Sharp Appliances has a great idea, they have designed a microwave for below the counter. Built-in ready for easy installation under a counter, the Microwave Drawer Oven is perfect for islands and open-plan kitchens, as well as wet bars, family rooms and home theaters. Not only that, it allows wheelchair users access, as well as the very petite folks out there. Some people really have difficulty stretching for those over- the- oven mounted units.
The Microwave Drawer Oven opens with the touch of a button and Sharp’s advanced sensor technology eliminates the guesswork often associated with microwave cooking. The Microwave Drawer Oven is large enough to hold a 9″ x 13″ oblong dish. Now available as a 30-inch-wide stand-alone appliance, the 1-cubic-foot, 1,000-watt microwave drawer (about $850) installs at the same convenient, under-counter height.