Consumers Like Touch Screen Technology

My Oven has it and so does my new phone – touch screen technology is becoming hugely popular.  Apple started it with the iphone and now manufacturers of everything from consumer electronics to white goods are trying to keep up.  The cell phone industry in particular wants to compete with Apple’s iphone.

“Consumers are looking for displays with higher resolution, contrast, and more-sophisticated touch screen technology in applications that previously utilized simple LED or LCD displays,” says Gary Olson, director of engineering, Control Products (Chanhassen, MN, U.S.; www.controlproductsinc.com). “Appliance makers have high expectations from their control developers. Expertise in advanced features along with advanced graphics is necessary to keep pace with market demands.”

The latest product offerings from Electrolux feature control panels that appear “dark” and blank until touched to illuminate and reveal a bright and colorful display allowing operation of all functions. The displays on the new line of premium appliances use touch sensors to detect touch and tell the panel to turn on, and when touch is no longer sensed, they turn off to leave a sleek and blank display.

Even as touch screens become more popular, some suppliers are exploring the next advance to provide options that go beyond touch.

It seems uncharacteristic for a control panel to eliminate the need for an actual touch, but smart technologies are enabling it. The answer for WaveOn Technologies Inc. is a touchless sensor, designed to be so sensitive it can detect a near-touch from 3 in. away, even when placed beneath 10-mm-thick plastic.

Although the technology is now common with flat-panel TVs and glass range cooktops, WaveOn’s technology is pushing the envelope further. The company is looking into applications where a detection of movement might come in handy. One example is the kitchen, where hands are commonly messy with food preparation. Here the sensors could help consumers raise or lower radio or TV volume or answer a phone without touching a thing.

“The key concern of many consumers is that if [the control panel] looks elegant, it is likely to be fragile and less durable than systems they’re used to,” says Brenton Judge, engineering director, Defond Group Ltd. Defond in the United States includes Defond North America LLC (Raleigh, NC, U.S., www.dnagroup.com). “By giving customers a system that essentially has an infinite life span and is resistant to dirt and spillages at a minimal cost, we can boost the acceptance of electronic controls in the appliance market.”

To achieve this, Defond is placing smart digital control underneath the facade of traditional mechanical switches that consumers believe to be more reliable. The supplier says its specialty is control systems that simplify use by integrating instructions into the product itself via the display and adding sensors that enable a product to self-adjust according to how a consumer uses the product.

You can read more about this here.

Need Help with Technology? You’re not Alone.

So many wonderful new gadgets.  So many user handbooks to read.

Some 48% of technology users usually need help from others to set up new devices or to show them how they function.  “Struggles with modern gadgetry mean less engagement with the services they enable,” said John B. Horrigan, Associate Director of the Pew Internet Project. “Time spent dealing with set-up or outages means less time using modern communication services to connect with friends or find information that might help people be more productive.”

Although tech users can usually fix the problems by themselves, with the help of friends, or by calling upon user support, some say they cannot fix tech problems at all. Here are some of the ways device owners fixed their broken technology:

  • 38% of users with failed technology contacted user support for help.
  • 28% of technology users fixed the problem themselves.
  • 15% fixed the problem with help from friends or family.
  • 15% of tech users were unable to fix their devices
  • 2% found help online.

“In an age in which new technologies are introduced almost daily, a new gadget or service can become popular well before the technology itself is understood by the average user,” said Sydney Jones, Research Assistant at the Pew Internet & American Life Project. “Naturally, some users catch on to new technology more quickly than others, and those who have more trouble grasping the technology are left confused, discouraged, and reliant on help from others when their technology fails.”

Read more here.

EnergyStar Standards for Dishwashers get Tougher

We have a question on our forums here at appliance.net asking readers to post about their favorite appliance.  Surprisingly, no one mentioned their dishwasher.  Dishwashers save not only time, but energy and water as well. The Department of Energy (DOE) has not rated dishwashers for their water usage until now.  Currently, the EnergyStar rating is based on energy usage.  The change could save American families more than $25 million in energy and water bills in the first 6 months the criteria are in effect.

The criteria will go into effect in two phases. The first set of criteria will apply on August 11, 2009, and the second will apply on July 1, 2011. DOE estimates that by 2012, the new guidelines will save Americans 671 billion Btu and 1.13 billion gallons of water per year. With the new water saving requirement, consumers using ENERGY STAR dishwashers will save more than a gallon of water with each dishwashing cycle. Manufacturers are also eligible to receive tax credits for the production of dishwashers that meet the new ENERGY STAR dishwasher criteria under the Emergency Economic Stabilization Act of 2008.

In the first phase, ENERGY STAR qualified dishwashers will be required to be at least 48% more efficient than federal energy efficiency standards require, saving the nation over 71 million kWh of energy and more than 500 million gallons of water per year. Stricter federal energy efficiency standards take effect January 1, 2010. In the second phase, ENERGY STAR qualified dishwashers must be at least 13.5% more efficient than the 2010 federal energy efficiency standards, saving the Nation over 95 million kWh of energy and more than 830 million gallons of water per year. The ENERGY STAR criteria for dishwashers were last modified on January 1, 2007.

LG French Door Refrigerator No Longer EnergyStar Rated

From PRNewswire: In coordination with the U.S. Department of Energy (DOE), LG Electronics USA Inc. has revised the energy ratings on five current refrigerator models.

Refrigerator testing rules used by DOE have been in place since 1979. In light of different applications of these rules in the appliance industry to today’s advanced products, LG has proactively worked with the DOE concerning the test standards.
Based on guidance from the DOE about its interpretation of the testing rules, the energy rating has been changed for five current LG “French Door” models with ice and water dispensers in the door: LFX23961, LFX25971, LFX21971, LMX25981 and LMX21981. For these models, LG is voluntarily suspending its participation in the Energy Star program. Five discontinued LG models also are affected: LFX25950, LFX25960, LFX21960, LFX25980 and LFX21980.
LG Electronics USA’s agreement with the DOE includes a comprehensive program for consumers — an energy-saving modification to previously-purchased refrigerators and cash payments to consumers for incremental energy costs. A similar program will be implemented for comparable Kenmore-brand “TRIO” models designed and manufactured by LG Electronics. This only affects Kenmore French Door models with ice and water dispensing through the door having model numbers starting with 795.
For consumers who have already purchased these models, LG is offering a three-part program:
    1.  LG is offering to modify consumers' refrigerators to make them more
        energy efficient.  LG is making arrangements to visit consumers' homes
        to modify their refrigerator.  This will lower the energy consumption
        over the life of the product and is free of charge.

    2.  Consumers will receive a cash payment for past energy usage.  LG is
        providing a one-time cash payment to cover the difference between the
        new measured energy rating and the amount listed on the original
        EnergyGuide label at the time the product was purchased.

    3.  Consumers will receive cash payments for future energy usage. LG will
        provide a cash payment each year over the expected useful life of the
        product.  These payments will cover the difference between the new
        measured energy rating of the refrigerator with the energy-saving
        modification and the energy usage listed on the EnergyGuide label.
In cooperation with its retailers, LG will attempt to contact all previous purchasers of the affected units to arrange the in-home modification and the payments. Consumers who purchased the affected models can also register to participate in the program and get more information by mail or by calling a special hotline (1-888-848-1266) or online at http://www.LGrefrigeratoroffer.com.
LG Electronics is a long-time partner in the voluntary Energy Star program, and the vast majority of LG appliance products continue with their Energy Star ratings. The company plans to introduce redesigned, Energy Star-rated ice-and-water-dispensing French Door refrigerators in early 2009. In the meantime, steps have been taken to ensure that labeling and marketing materials will reflect the new energy consumption information for the affected models.